Keep your distance from active traffic
Mention whether there is a visible nest or insects repeatedly entering an opening. Do not approach to obtain a better photograph or block an active entrance. Tell Swift if the location is near a frequently used doorway or occupied outdoor space.
Access affects the available work
Explain the approximate position and whether it involves height, a roof, a wall void or restricted access. Confirm the insect identification, access arrangements and exact scope directly. Bee identification and possible relocation are separate questions.
Can you guarantee a same-day nest visit?
Call to ask about the earliest available appointment. Same-day or round-the-clock attendance is not promised; the location and access also need confirmation.