Explain what makes the situation urgent
Describe the pest or visible signs, whether people are using the affected space, and any entrance or room that cannot be used normally. Give your exact address and access details. Explain the situation without approaching a nest or animal for a closer look.
Keep people away from an active nest
For repeated insect traffic near a doorway or occupied outdoor area, use another route where possible and describe the nest position from a distance. Do not disturb it or block an active opening. Ask whether the available service can address the location and access involved.
Confirm the appointment and the scope
Ask when attendance is available, what the initial visit includes and what preparation is needed. Discuss pricing before authorizing work. A phone conversation, message or preferred time is not a booking until agreed.
Medical emergencies need emergency services
If a sting causes trouble breathing or swelling of the face or mouth, call 911. Pest control is not medical treatment.
MedlinePlus guidance on bites and stings